FAQ for Miles
We are here to help you – so you don’t need to know too much. However, the main info we will ask you is:
Yes you can – however, we cannot provide a warranty or management for trades you provide. We are a registered building company and provide a managed service with a 10-year warranty.
Yes, through our extensive list of suppliers we aim to get you the best price we can for the job.
Yes, you are more than welcome to buy your own products, we are happy to provide just the trades and project management service.
From the IHC (In-Home Consultation) the designer will return to present your new design and quote within 10 business days.
Once we present your new design and you give the go-ahead to proceed we then undertake a building inspection. This is where we return with one of our project managers to confirm all the trade works. You and your designer will then confirm all the products, and your designer will put together all the contract documents for you. This process can take around 2-3 weeks, depending on the size of the job and the number of elements to refine.
Once we receive a signed contract back from you, the job will commence at least 4 weeks from that date, depending on product lead times, and depending on the schedule of our project teams.
As for the build duration: a bathroom needs 4-5 weeks, a kitchen 5-6 weeks (if it’s a stone benchtop), and any larger jobs on multiple rooms that require wall movement, flooring, or painting (to name a few) are around 7-8 weeks.
Yes we do. Whilst we are not a finance company, we have a team of specialists whom we work with to provide you with the most suitable & competitive options.
Kitchens are mostly made up of product (cabinetry, benchtops, appliances) whilst bathrooms are typically more trade heavy. Experience tells us that the median cost for a mid-sized, mid-range kitchen, excluding appliances but including stone benchtops & trades will start at circa $25k. Bathrooms from around $30k. Having said that – our aim is to give you the best possible solution within the budget you have. We can quickly determine if your budget matches your wants.
We can – but why? We offer a holistic design & construct offer – akin to fine dining; do you ask for a list & cost of ingredients when at a restaurant? Give us your brief, and we will provide you with the best design and a competitive price.
You absolutely can, however, if there is the opportunity to have alternative accommodation or even to take a holiday, we do recommend it. Renovations are messy, & disruptive, and there is no way around it. Who wants to live without a kitchen or bathroom or both for a month or more?
Building law states we can request only a 5% deposit if the project value is over $20k, or a 10% deposit if the project value is under $20k.
From there, we will ask for a deposit on any products to be ordered, and progress payments based on the site work completed.
Progress payments are linked to stage inspections, and final payment is made once you are 100% satisfied with the works completed.
Absolutely – we just need to ensure it is completed correctly & as per the project schedule to allow the next trades to commence their work.
We have engineers & building surveyors whom we can recommend for you to engage directly. They will conduct their own site visits and advise on the specific requirements for your project.
We manage absolutely everything unless you supply your own trades. All trades contracted by us fall under our umbrella of management, and our warranty.
By all means. We can do just the design work for you. At the end of our process you will have a schedule of products, fixtures & finishes, and complete working drawings you can take to your builder to use.
If you want to get your kitchen done and then your bathroom and then the ensuite, instead of all at the same time – this can be done, but it does cost a little more. If we are doing the complete renovation at the same time, it is fewer call outs for our project manager & trades which equals less cost to you.